Returns & Refunds
Returns & Refunds
We want you to love your order! If something isn't quite right, here's how returns work.
Return window
Return requests must be made within 7 days of delivery. Email Bdcollectionstudio@gmail.com with your order number, the item(s) you'd like to return and the reason. We'll reply with your return authorization and return address. Please don't send items back without a return authorization, as they can't be processed.
Return conditions
- Items must be unworn, unwashed and in original condition
- Original tags must be attached
- Items must be returned in their original clear garment packaging with the SKU label
Final sale items
For hygiene reasons, the following items are final sale and can't be returned: intimates and lingerie, swimwear, jewelry and beauty products.
Exchanges
We don't offer direct exchanges. If you need a different size or color, return the original item for a refund and place a new order.
Return shipping
Customers are responsible for return shipping costs. Some returns may be subject to a restocking fee.
Damaged or wrong item?
So sorry! Email us within 7 days of delivery with your order number and a photo of the item, and we'll make it right at no cost to you.
Refunds
Once your return is received and inspected, your refund will be issued to your original payment method. Please allow a few business days for it to appear, depending on your bank.